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Privacy Policy

City Data Services International, Inc. ("City Data Services") respects your privacy and preferences. This privacy policy (the "Privacy Policy") sets forth the terms under which you share your personal data with City Data Services, how City Data Services collects and uses your data, and your rights with respect to understanding and modifying how it will be collected and used.

I. How does this Privacy Policy apply to you?

Generally: This Privacy Policy applies to the personal data provided to City Data Services when you or your data is entered by you, your local non-profit providing public services or housing services to your community, public agencies providing grant/loan management for their respective employers, purchase a product, or otherwise provide us with information via the City Data Services Website located at, or any other domain names owned or controlled by City Data Services (the "Website"). It also applies to personal data you may provide to City Data Services via telephone, email, regular mail, social media, texting, mobile applications, at a special event, in response to a solicitation or face-to-face.

Minors: It is City Data Services’ policy not to solicit knowingly any personally identifiable information from children under the age of 13. Children under 13 are not authorized to make a donation or purchase, sign up for an event or program, or otherwise provide any personally identifiable information without consent from a parent or legal guardian.

II. What about data you provide to other CDS organizations?

In the U.S. and Canada: Each local CDS organization in the United States and Canada (a "CDS Affiliate" or "Affiliate") is a separate legal entity, governed by an independent board of directors, executive committee or other governing body. Each Affiliate is solely responsible for its own collection and use of your personal data. In some cases, an Affiliate’s privacy policy incorporates the terms of this City Data Services Privacy Policy. When that is the case, how your data will be used by City Data Services will be made clear to you at the time you provide your personal data to that Affiliate.

Outside the U.S. and Canada: Most country-level CDS organizations ("CDS National Organization" or "National Organization") are legally independent of City Data Services, governed by their own boards of directors who are responsible for the collection and use of personal data that you may provide. Legally independent National Organizations are listed at Appendix A. Each National Organization is responsible for its own compliance with local data protection laws and regulations.

Sharing of information within the CDS network: We may share your data with a CDS National Organization, such as in connection with your participation in a Global Village build, or to enable a National Organization where you have expressed interest to update you about its own programs and campaigns. Before we will share your personal data, City Data Services requires that the CDS National Organization receiving the data (the "Receiving Organization") maintain security controls that will assure that your data is securely stored and accessible only by appropriately trained personnel. Unless you inform us that you do not consent, Receiving Organizations may in the future contact you about their own programs and activities.

Likewise, when you provide personal data to a National Organization in connection with your participation in a Global Village build or other international volunteer event that City Data Services sponsors, your personal data may be shared between (i) the Receiving Organization and any other CDS National Organization that hosts the volunteer build (the "Hosting Organization"), and (ii) the Receiving Organization and City Data Services. Unless you inform City Data Services or the Receiving Organization that you do not consent to marketing by Hosting Organization, the Hosting Organization may also contact you about its own programs and activities in the future.

III. Why do we hold and process personal data?

City Data Services may request from you, or you may volunteer to provide, your contact information, including your name, mailing address, phone number(s), social media handles and email address(es). We hold and process supporters' personal data for a number of reasons:

  • To keep a record of donations made and actions taken by our supporters and our communications with them>
  • To send our supporters marketing information about our projects, fundraising activities and appeals where we have their consent or are otherwise permitted to do so>
  • To fulfil contractual obligations entered into with supporters>
  • To support community based fundraising and campaigning>
  • To ensure we do not send unwanted information to persons or organizations who have informed us they do not wish to be contacted>
  • Provide customer service.
  • Offer sweepstakes, contests, giveaways or other promotions.
  • Enforce the Website  terms of service.
  • Perform other functions as described at the time City Data Services, LLC collects information.

If you make a purchase with City Data Services, or otherwise provide us your information, City Data Services may contact you from time to time about opportunities to make additional purchases or to provide you information about upcoming services, projects and/or programs.

Unless we are informed that we do not have consent (see guidelines below for modifying your consent), City Data Services, LLC may also share the data of its agencies with select third-party service providers and other organizations with which City Data Services partners, whose products and services may be of interest to those agencies. We may also provide our agencies with information about services from third parties. See guidelines for modifying your consent (below, at "How to control what we send you or update your personal information").

IV. When will we send you personalized marketing communications?

City Data Services will contact you for marketing purposes—for example, to keep you up to date on our work, or let you know how you can support that work—only where we have your consent or we are otherwise allowed to do so because of your prior engagement with City Data Services, as explained further below (see "Our Reliance on Your Prior Support").

We will make it easy for you to tell us if you would like to receive marketing communications from us and hear more about our work and the ways in which you would like to receive this information. We will not send you marketing material if you tell us that you do not wish to receive it. Instructions for how to do so are below (see "How to control what we send you or update your personal information").

Duration: Where you give us your consent to send marketing information, we will wherever possible let you know how long this consent will last. City Data Services, LLC will presume your consent to last for 24 months, unless you withhold consent to this duration (see below, "How to control what we send you or update your personal information"). After this time, in order for us to continue to update you, City Data Services will seek your refreshed consent. You can update or withdraw your consent at any time.

City Data Services, LLC will presume a longer period of consent in several exceptions:

  • Where you have committed to making a regular (for example, monthly) donation.
    In this situation, and unless you withdraw your consent, we will treat consent as lasting until you cancel your donation, at which point your consent will expire 24 months after the last donation. This period allows City Data Services to keep you up to date with the impact of your contributions, and to ask whether alternative support would be of interest.
  • Where you have notified us that you will be leaving a legacy to City Data Services.

Our Reliance on Your Prior Support: You may also receive marketing information from City Data Services if you have previously made a similar donation to, or have previously purchased similar goods and services from, City Data Services, a CDS Affiliate, or a CDS National Organization. However, we will not rely on your prior support as the basis for our continued marketing to you if you have opted out of receiving emails, newsletters, or other marketing materials in your communications to City Data Services, a CDS Affiliate, or a CDS National Organization.

V. How and when do we obtain information about you?

City Data Services may obtain your personal data in the following circumstances: 

a. When you give it to City Data Services

We will obtain your personal data directly when you make a donation, sign up for one of our events, purchase products from the City Data Services on-line retail store, or when you communicate with us directly in some other way.

b. When you give it to a CDS Affiliate or CDS National Organization

We may obtain your personal information indirectly when you sign up for an event sponsored by a CDS Affiliate or National Organization, such as a Global Village trip. In such cases, the CDS National Organization will share your data with City Data Services to enable us to contact you about your volunteer event or about future City Data Services programs and support opportunities. It may also be shared if it is a necessary part of completing a contract or other legal obligations to you in connection with your participation in an event.

c. When you give it to City Data Services indirectly

We will obtain your personal data when you communicate to your employer or to a retail partner of City Data Services during your point of purchase that you affirmatively designate City Data Services to receive a personal contribution from you.

Sometimes your personal data is collected by an organization working on City Data Services’s behalf (for example, a professional fundraising agency). In such cases, the agency is acting on our behalf, and we are the "data controller" responsible for the security and proper processing of your data, just as if you had given it to City Data Services directly.

d. When you access City Data Services, LLC’s sponsored social media

We might also obtain your personal data through your use of social media such as Facebook, WhatsApp, Twitter or LinkedIn, depending on your settings or the privacy policies of these social media and messaging services. To change your settings on these services, please refer to their privacy notices, which will tell you how to do this.

e. When the information is publicly available

We might also obtain personal data about individuals who may be interested in giving major gifts to charities or organizations like City Data Services, LLC. In these cases, we may seek to find out more about these individuals’ interests and motivations for giving through publicly available information. The information sources may include newspaper or other media coverage, open postings on social media sites such as LinkedIn, and services that aggregate data on charitable giving. City Data Services will not retain publicly available data relating to major donors without their consent, which will be sought at the earliest practical opportunity. 

f. When we use cookies

Cookies are a useful way for us to understand how supporters use City Data Services’s web site. When you visit our web site, we will use cookies to collect data from your computer or other device, such as a smart phone or tablet. Cookies are created by your web browser when you visit our website. Every time you return to our website, your browser will send the cookie file back to the website's server. They improve your experience of using our website by, for example, preserving your preference settings so that you are shown information likely to be most relevant to you, and measuring your use of the website so that we may continuously improve it. Cookies can also be used to show you relevant City Data Services content on social media services. For more information on our use of cookies and how you can control your cookie preferences, see City Data Services’s Cookies Policy.

The City Data Services website may contain hyperlinks to websites owned and operated by other organizations, including private sector partners, other NGOs and charities, and CDS Affiliates and CDS National Organizations. These third-party websites have their own privacy policies, including policies on the use of cookies, which would apply to the use of personal information you submit or which is collected by cookies while visiting those websites. City Data Services cannot accept responsibility for the privacy practices of such third-party websites, and we recommend therefore that you familiarize yourself with their policies.

VI. What personal information might City Data Services collect?

City Data Services will only collect personal data about you that is relevant to the type of transaction or project you have engaged in with us.

For example, we may receive and retain personal information about you when you contact City Data Services to make a donation, purchase an item at The CDS Store online, or sign up to any of City Data Services’s activities or online content (such as newsletters or message boards); or when you telephone, email, or write to us, or engage with us via social media channels. In each of these cases, the information we collect is relevant to the type of transaction you are entering into. Data such as your name email or postal address, telephone or mobile number will be necessary both to execute these transactions as well as to enable us contact you for further engagement. Bank account or credit card details will be necessary to process any donations. Age and travel restrictions will be relevant if you are signing up for an international build.

Sensitive Personal Data: We do not collect your "sensitive personal data" (e.g., health or dietary information) unless there is a clear reason for doing so—such as your participation in a sponsored physical event or a Global Village build—and then only to the extent such data is required to ensure that we provide appropriate facilities or support to enable you to participate in the event.

Should you support City Data Services in a substantial way, we may provide an account manager to help tailor your relationship to us and the information you receive from us to suit your interests. If this is the case, we may collect sensitive personal data where relevant to our relationship, such as your political or religious views. If you provide us with information about your health or your family, this may also be recorded so we can communicate with you in a considerate and appropriate manner.

All sensitive personal data is stored on a password-protected system to which only a limited number of relevant staff have access. It is deleted when no longer needed by us, is never shared with third parties, and is available to you at any point should you wish to see it.

VII. How will City Data Services use your personal data?

City Data Services will use your personal information for the following purposes:

a. For administrative reasons, including:

  • "service administration", which means that City Data Services may contact you for reasons related to administering any donations you have made, the completion of commercial or other transactions you have entered into with us, or the activity or online content you have signed up for;
  • to confirm receipt of donations (unless you have asked us not to do this), and to say thank you and provide details of how your donation might be used;
  • in relation to correspondence you have entered into with us whether by letter, email, text, social media, message board or any other means, and to contact you about any content you provide;
  • for internal record keeping so as to keep a record of your relationship with us;
  • to complete sales transactions you have entered into with us, for example at The CDS Store;
  • to implement any instructions you give us to with regard to withdrawing consent to send marketing information;
  • to use IP addresses to identify the location of users, to block disruptive use and to establish the number of visits from different countries.

b. For marketing and fundraising

Sections III and IV above describe what data may be used for marketing purposes and under what circumstances.

c. Analysis

To analyze and improve the activities and content offered by the City Data Services website to provide you with the most user-friendly navigation experience. We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

VIII. Will we share your information outside CDS?

Facebook and other Social Media Sites: We may also use service provider or housing provider email address and phone number to match to your Facebook or other social media account in order to show you City Data Services content while you use those services. We only do this where you have consented to receiving marketing emails, by not opting out.  In addition, we may also use your email address and phone number to link to Facebook or other social media sites in order to identify other users of these sites whom we believe would be interested in City Data Services.

There are two ways to prevent this use of your data. You can either update your consent preferences directly with us at City Data Services (see below, "How to control what we send you or update your personal information") or via the social media sites:


Updating your preferences with City Data Services will not guarantee that you never see City Data Services content on social media, since the social media site may select you based on other criteria.

Where legally required: We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).

IX. How long will City Data Services keep information?

We will hold information on our systems for 5 years, as long as, necessary to comply with our legal and regulatory obligations—such as, for example, to provide documentation on funding sources in connection with a review or audit of our compliance with U.S.C. Sec. 501(c)(3).

If you request that we stop sending you marketing materials, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us. 

X. How to control what we send you and update your personal information

The accuracy of your information is important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest.

If you wish to change how we communicate with you, or update the information we hold, then please contact us:

  • To amend your contact preferences for any type of communication, email us, or write to us at: Data Privacy Manager; City Data Services International; City Data Services. LLC; 218 Shaw Road, Suite 15, South San Francisco, CA 94080. (to amend your preferences for any communication channel);
  • To amend your contact preferences for newsletters, visit the City Data Services website at

Additionally, you can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email from City Data Services.

Timing of implementation. In responding to requests to not receive marketing information, we will make take all reasonable efforts to meet the following service levels:

  • Email: 48 hours from receipt of email
  • SMS: 48 hours from receipt of SMS
  • Mail: 28 days from receipt of 'do not mail' request. This period is longer than for other channels due to the production times for mailing campaigns, and in most cases, we would expect the change to be effective much more quickly.

Please address SARs, or questions or complaints about this Privacy Policy, to the Data Privacy Manager, City Data Services. LLC; 218 Shaw Road, Suite 15, South San Francisco, CA 94080.

XI. How City Data Services keeps your data safe

We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms that ask for personal information are stored on networks that are password-protected and routinely monitored. All sensitive personal data is stored on a secure database, to which only a limited number of relevant staff have access. It is deleted when no longer needed by us, is never shared with third parties.

Within City Data Services, we undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff.

We use external companies to process personal data on our behalf. We do comprehensive checks on these companies before we work with them, and in our legal agreements, we clearly set out our requirements regarding how they manage the personal data to which they have access. We have a robust partner-monitoring framework to ensure these contractual obligations are met.

XII. Changes to City Data Services's Privacy Policy

This Privacy Policy may be updated from time to time, so you may wish to check it each time you submit personal information to City Data Services. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the City Data Services website to submit information to City Data Services. If material changes are made to the Privacy Policy, we will notify you by placing a prominent notice on the website.



City Data Services Cookies Policy

How and why we use cookies: Cookies are used to enable us to improve our services by, for example:

  • remembering if you are logged in so you can move around the website without having to log in again on each page (for example if you are in checkout);
  • measuring how many people are using each page of the website and for how long so that we can try to improve the quality of our website;
  • enabling you to view content shared on social media or sharing sites, such as YouTube or Twitter.

In the United States, cookies may also be used for "re-targeting" in advertising campaigns so that third-party vendors can display advertising to you about City Data Services or other related entities as you use the internet.

How to manage and delete cookies. If you wish to restrict or block the cookies set by the City Data Services website, you can do this through your computer or device’s browser settings. The Help function within your browser should tell you how. 

Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies.

Please be aware that restricting cookies may affect the functionality of the City Data Services website. 

If you visit our website as an anonymous visitor (e.g. you switch off cookies), City Data Services may still collect certain information from your browser, such as the IP address (which uniquely identifies a computer or other internet device).


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